Motorola Droid Picture

Motorola Droid at Amazon

Here’s the story of how I ended up buying a Motorola Droid even though I hung up on a sales person who tried to sell me one a few months ago and told the salesperson in the Verizon store last week that I thought it was highly unattractive. Now, I wouldn’t trade it for any other phone.

We got my oldest son (let’s call him son #1) a cell phone the Christmas he was 13 years old. The age of cell phone achievement in our household was then set. Reach 13, get a cell phone. Our youngest (son #3), who is 6, is pretty sure that’s the stupidest rule he’s ever heard. He’d like a cell phone NOW. Fortunately for him, we didn’t stick to it long. Instead of waiting until 13, we got son #2 a cell phone this past Christmas at the age of 12. At this rate, son #3 will have one by the time he’s 8. And so go the rules at our house.

In either case, in December of this past year, I tried to order the phone for son #2 as a Christmas present through our carrier’s website (let’s leave out their name, shall we?). I love to shop online – especially at Christmas time – and I was a bit overly pleased with myself for getting my online shopping started in time to get the presents to my parents’ house where we’d be spending the holiday.

I ventured onto my carrier’s website to order the phone and add a phone line. How hard could that be, right? There’s even a little button that says “Add a Phone Line”. Yup. That’s what I want to do! Click.

Click….click…select….click….backup….click….what the *(#&$)(*&#!

So much for making things simple. For the life of me, I could not add the phone line, much less order a phone.

Oh, but there’s a cute little live-chat option. I’ll just ask someone to walk me through it. (I’ll save you the long description of that fiasco. Let’s just say that didn’t go well either.)

Next, I call my carrier and tell them what I want to do. Sure, no problem, he says (evilly – I swear!) “The reason you’re having trouble adding the phone line is that you are up for a free upgrade on your main phone and you’ll have to use the upgrade before you can add a new line.”


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